Return Policy

Effective Date: 01-03-2026

Last Updated: 01-03-2026

At The Gorgeous, we want you to be completely satisfied with your purchase. However, due to the nature of our products (skincare, makeup, and hair care), we must adhere to strict hygiene and safety standards to ensure the authenticity and quality of products for all our customers.

1. Delivery Inspection (Crucial)

We follow a "Check in front of the delivery person" policy.

  • You are requested to check the product (correctness, quantity, and physical condition) while the delivery agent is present.

  • If you receive a damaged, defective, or incorrect item, please inform the delivery person immediately and contact our support team at [Insert Phone Number].

  • Once the delivery person leaves and the product is accepted, we will not be able to process returns or exchanges unless a manufacturing defect is proven later.

2. Eligibility for Return

To be eligible for a return after delivery, the following conditions must be met:

  • The claim must be made within 24 hours of receiving the product.

  • The product must be unopened, unused, and unswatched.

  • All original packaging, seals, price tags, and accessories must be intact.

  • You must provide a valid Proof of Purchase (Invoice/Order ID).

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Any product that has been opened or the security seal has been broken.

  • Items purchased during a Clearance Sale or as part of a Promotional Bundle.

  • Free gifts or samples.

  • Products that do not suit your skin type (we recommend a patch test before full application).

4. The Refund Process

If your return is approved after inspection by our quality control team:

  • Original Payment Method: Refunds for payments made via shurjopay (Credit/Debit Card or Mobile Banking) will be credited back to the original account within 7–10 working days.

  • Cash on Delivery (COD): Refunds for COD orders will be processed via bKash, Nagad, or Bank Transfer within 3–5 working days.

  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part (wrong or damaged product).

5. Exchanges

If you mistakenly ordered the wrong item, we may offer an exchange provided the item is still sealed. In this case, the customer is responsible for both the return shipping fee and the redelivery charge.

How to Start a Return

  1. Capture a clear photo or video of the issue.

  2. Message us on Facebook/Instagram or call us at [Insert Phone Number].

  3. Our team will verify the claim and guide you on the next steps.

Technical Note for the Developer:

To make this page live on your site:

  1. Create a new route in web.php: Route::view('/return-policy', 'frontend.pages.return_policy');

  2. Since your AppServiceProvider currently has a database error (missing payment_gateways table), ensure you fix the migration issue before trying to view this page in your browser.